Returns & Exchanges

At Hendel and Hendel, we want you to be completely satisfied with your home hardware and accessories; if for any reason you are not, we offer a 30-day return policy for all unused items in their original packaging.

1

Initiate Your Return

Contact our customer service team with your order number and the details of the items you wish to return to receive a Return Authorization Number.

2

Prepare Your Package

Carefully pack your items in their original boxes, ensuring all screws and components are included to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided return label or use a tracked courier service to send your parcel back to our distribution center for inspection.

4

Receive Your Refund

Once our quality control team verifies the condition of the returned hardware, a full refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing