Frequently Asked Questions
Everything you need to know about our luxury hardware and home accessories.
What materials are used in Hendel and Hendel products?
We pride ourselves on using premium materials, including solid brass, high-grade stainless steel, and zinc alloys, finished with durable coatings to ensure longevity and a luxury feel.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. Express shipping options are available at checkout.
Do you offer international shipping?
Yes, we ship our home hardware collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.
Are your handles and knobs suitable for kitchen and bathroom use?
Absolutely. Our products are engineered with high-quality finishes designed to withstand the humidity and frequent use typical of kitchen and bathroom environments.
Can I request a sample before making a large purchase?
We understand the importance of tactile selection. You can purchase individual items as samples, and we offer a full refund if they are returned within our standard 30-day policy.